If you feel that you have been subject to a mis-trace, then please contact one of our customer advisors on 0333 136 3349; we will carry out further investigations to establish whether the information that we hold on you is correct.

In addition you can also raise your concerns with one of the following organisations:

Credit Services Association (CSA)

Visit the CSA website at www.csaconsumers-uk.com and download a Complaint Form. Alternatively you can call 0191 2865656 or write to

Credit Services Association

Wingrove House, Ponteland Road

Newcastle upon Tyne


Information Commissioners Office (ICO)

The ICO oversee the Data Protection Act 1998 and will be able to investigate a complaint relating to your personal data. You can contact the ICO on 08456 306060 or write to:

The Information Commissioner’s Office

Wycliffe House, Water Lane

Wilmslow, Cheshire