If you feel that you have been subject to a mis-trace, then please contact one of our customer advisors on 0333 136 3349; we will carry out further investigations to establish whether the information that we hold on you is correct.
In addition you can also raise your concerns with one of the following organisations:
Credit Services Association (CSA)
Visit the CSA website at www.csaconsumers-uk.com and download a Complaint Form. Alternatively you can call 0191 2865656 or write to
Credit Services Association
Wingrove House, Ponteland Road
Newcastle upon Tyne
NE5 3AJ
Information Commissioners Office (ICO)
The ICO oversee the Data Protection Act 1998 and will be able to investigate a complaint relating to your personal data. You can contact the ICO on 08456 306060 or write to:
The Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF