Please contact us on 0333 136 3349 to discuss your situation. We will assess your personal situation and will attempt to come to an arrangement to help you manage this account.

If you have multiple accounts and are having difficulty repaying them, we would advise you to contact a source of free debt advice such as StepChange (, 0800 138 1111) who will be able to help. But please also tell us that you’re doing this, as we will stop attempting to contact you until we hear from them.