Our Customer CharterWe will:✔ Encourage customers to talk to us so that we can find solutions appropriate for them according to their individual circumstances ✔ Treat vulnerable customers, and those in financial difficulty, with appropriate forbearance ✔ Encourage vulnerable customers, and those in financial difficulty, to seek free debt advice ✔ Work with customers and clients to resolve disputes ✔ Ensure that our communications are fair, clear and not misleading ✔ Contact customers at reasonable times and in a manner convenient to them ✔ Safeguard customer data and privacy ✔ Treat customers with respect ✔ Deal effectively with complaints
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