Our Customer Charter

We will:

✔ Encourage customers to talk to us so that we can find solutions appropriate for them according to their individual circumstances

✔ Treat vulnerable customers, and those in financial difficulty, with appropriate forbearance

✔ Encourage vulnerable customers, and those in financial difficulty, to seek free debt advice

✔ Work with customers and clients to resolve disputes

✔ Ensure that our communications are fair, clear and not misleading

✔ Contact customers at reasonable times and in a manner convenient to them

✔ Safeguard customer data and privacy

✔ Treat customers with respect

✔ Deal effectively with complaints

 

 

make-a-payment-seperatedpayment-difficulties-seperated